Legal
Refund Policy
This Refund Policy explains when Dayzen issues refunds for paid subscriptions to Dayzen HRMS and Dayzen Project Management System (PMS). It is designed in the spirit of clear SaaS refund practices used by major software platforms, adapted to Dayzen’s subscription model.
Last updated: 24 October 2026
1. Scope
This policy applies to fees paid directly to Dayzen for Dayzen HRMS and/or Dayzen PMS cloud subscriptions purchased online or via a Dayzen-issued invoice, unless a signed customer agreement states different commercial terms. If your order form or enterprise agreement includes a custom refund or termination clause, that agreement controls.
2. Satisfaction window for first-time purchases
For eligible first-time purchases of a Dayzen HRMS and/or Dayzen PMS subscription (or a newly purchased product pillar you have not previously paid for), you may request a full refund of prepaid subscription fees within thirty (30) days of the initial purchase date if you are not satisfied with the service.
To qualify, contact us within the 30-day window with your account email, invoice or order reference, and a brief reason for the request. Approved refunds are issued to the original payment method where possible.
3. What is not refundable
Except where required by law or expressly agreed in writing, the following are not refundable:
- Renewals of an existing Dayzen HRMS or Dayzen PMS subscription after the initial satisfaction window has passed.
- Subscriptions purchased after a completed pilot, trial, or proof-of-concept for the same products, where you already evaluated Dayzen HRMS and/or Dayzen PMS.
- Orders closed with a Dayzen sales representative or reseller under custom pricing, unless the written order says otherwise.
- Partial-period unused seats, unused modules, or mid-term downgrades (unused value is not automatically refunded as cash).
- Add-on professional services, implementation fees, training, or custom development once work has started or deliverables have been provided.
- Charges arising from your failure to cancel before renewal when auto-renewal applies and required notice was given in your order or invoice.
4. Upgrades during the satisfaction window
If you upgrade Dayzen HRMS or Dayzen PMS plan or modules within thirty (30) days of that upgrade purchase, you may request a refund of the difference between the prior plan and the upgraded plan for that upgrade charge, and we will revert the account to the prior entitlement where technically feasible. Abuse of repeated upgrade/refund cycles may result in denial of further goodwill refunds.
5. Cancellations going forward
You may cancel future renewal of Dayzen HRMS and/or Dayzen PMS so that you are not charged for the next term. Cancellation stops future billing; it does not by itself create a refund for the current prepaid period unless you are still inside an eligible satisfaction window described above.
Provide cancellation notice according to the timeline in your order (or at least fourteen (14) days before renewal if no timeline is stated).
6. Service issues and credits
If a sustained Dayzen HRMS or Dayzen PMS outage or material service failure occurs, contact support. Depending on your agreement, Dayzen may offer service credits toward future invoices. Service credits are not cash refunds and are not transferable.
7. How to request a refund
Email or call Dayzen with:
- Organization name and Dayzen account admin email.
- Whether the request relates to Dayzen HRMS, Dayzen PMS, or both.
- Invoice number / payment reference and purchase date.
- Reason for the refund request.
8. Processing time
We aim to review eligible requests within seven (7) business days. Once approved, bank or card processors may take additional time (often 5–10 business days) to post the credit. Dayzen is not responsible for delays caused by payment providers or your bank.
9. Chargebacks
Please contact us before filing a payment dispute. Unwarranted chargebacks may result in suspension of Dayzen HRMS and Dayzen PMS access while we investigate. We reserve the right to contest illegitimate disputes with evidence of service provision and policy terms.
10. Changes to this policy
We may update this Refund Policy by posting a revised version with a new “Last updated” date. Changes apply to purchases made after the update unless law or your written agreement requires otherwise.
11. Contact
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